Warning: Sillyness ensues...
[Most Recent Entries]
[Calendar View]
[Friends]
Below are the 20 most recent journal entries recorded in
eric_the_puce's LiveJournal:
[ << Previous 20 ]
| Monday, November 16th, 2009 | | 10:20 am |
| | Tuesday, November 3rd, 2009 | | 10:49 am |
| | Thursday, October 29th, 2009 | | 10:46 am |
Helpless desks.
I am surprised at the constant ineptitude of various help desks. There seems to be two types of help desk people. 1) The help desk people who are using helpdesk as a stepping stone to greater heights in the IT world, and are generally helpful, competent, and well versed in their job. Unfortunately, these guys quickly rise out of the position and are replaced, with varying results. 2) The help desk lifers. Who only exist to shuttle tickets to other groups and try to make their metrics looks good. They offer little help, have little problem solving skills could care less about their customers, and only goal is to do as little as possible. These guys will be there forever because they are not good enough to ever move on to anything else. The real problem is that most established help desks slowly get weighted down by the second type up help desk people - the lifers - due to the relatively high turn over in these positions. The good guys move on the greater things, leaving the dead wood. A lot of companies realize this and are integrating customer satisfaction as one of the metrics used to measure help desk staff performance. Its easy to see the dead wood - high ticket turnover with little resolution, but they will have decent customer satisfaction. They have good customer satisfaction because they rarely resolve a ticket, instead always sending the ticket to someone to solve, and get rated on customer satisfaction. The dead wood just cherry picks the easy tickets to solve and get their customer satisfaction results that way. What is needed is responsibility for the tickets. If you touch a ticket, it is yours until it is accepted by someone else. If nobody else accepts the ticket because its YOUR JOB to do resolve it, then you will get much truer metrics on help desk performance. Current Mood:  aggravated | | Tuesday, October 13th, 2009 | | 1:44 pm |
What tha' fuck?
Obama is getting the Nobel Peace Prize? WTF? NONE of his election promises have come to fruition! He has done DONE nothing! There is still wars going on in Iraq and Afganistan, the US economy is still in the toilet, his legal legitimacy as the president is under question, there are still lingering questions about the funding for his election campaigne, his universal health care reform hasn't materialized, and the US deficit is larger than its ever been. Its nice to see that perception is more important than performance. If he had an ounce of class he would refuse it until he has at least accomplished SOMETHING other than making promises of change. I have no problem with someone getting this honor for what they have done, but come on! He's getting it for his promises of what he is going to do! Current Mood: aggravated | | Wednesday, October 7th, 2009 | | 11:27 am |
Why do something nice for people? All I ever end up with is a kick in the teeth as thanks. | | Tuesday, October 6th, 2009 | | 12:06 pm |
| | Wednesday, September 23rd, 2009 | | 10:55 am |
| | Monday, July 13th, 2009 | | 4:01 pm |
| | 3:50 pm |
| | Tuesday, June 16th, 2009 | | 4:11 pm |
The longest line...Blink 182
In the darkest tunnel its nice to see a light Not just a headlight Like the one thats heading right for me It would be nice if things could turn out right Turn out right yeah Dont think Ill ever see the day I must have done something wrong Or maybe pissed off god I think of chinese food when I think of life Thats sweet and sour My life is sweet as saccharine You know 3 week old milk and grapes are not Not the same, no I am the one johnny carcinogen I must have fucked with some witch In turn she cursed me, cursed my life At the end of the longest line Thats where I will always be If you need to find me, just go to The end of the longest line But officer that was a yellow light The light was red, son Insubordination, reckless driving I must be wrong, this cant be right I dont belong, this world is much to dangerous For someone lacking luck, like me At the end of the longest line Thats where I will always be If you need to find me, just go to The end of the longest line At the end of the longest line Thats where I will always be At the end of the longest line | | Thursday, June 4th, 2009 | | 4:25 pm |
Bouncing Souls - Night on Earth
Passed some time on the stoop On the block where we used to sit I thought about it all to much I thought so hard I couldn't see Pete rode by on his Hutch Passed some time on the stoop On the block where we used to sit I looked down and tied my shoes I thought about it all too much I looked up and then I knew I guess these things Were meant to be And there's no use fighting what's in me Night on Earth Night on Earth Passed some time walking aroun Looking for something to be When I stoped to look around All the music was different to me All these places we used to go When I loved you I didn't see I miss you but now I know Better next time because I found me I guess these things Were meant to be And there's no use fighting what's in me Current Mood:  good | | Tuesday, May 19th, 2009 | | 2:46 pm |
Luck...or lack thereof
Ever have a run of bad luck? No matter what you do, nothing just seems to go your way? I have. Its been four years now, and if I didn't have bad luck, I would have no luck at all... Current Mood: aggravated | | Thursday, March 12th, 2009 | | 9:51 am |
Stupid weather..
Stupid weather. Stupid Sinuses. I have a head cold and there is so much pressure my teeth hurt. Yes - my teeth. Current Mood:  sick | | Friday, January 30th, 2009 | | 3:18 pm |
Rough day at work today. I am pooped | | Monday, November 17th, 2008 | | 10:25 am |
I say it every year...
I do say it every year...I won't work the Santa Claus Parade again. Then I get the call about 11 and a half monthes later with the promise of a fat paycheck and I cave. Darren even fell for the lure of $25/hour. This year sucked. It rained all day saturday and we got completely soaked since we were working outside. Lift that boom. Tote that bale. The cold just layed a hurtin' on me. Sunday was better. No rain until later in the day, when it fell in stinging drops of semi fozen slush. But luckily it wasn't for long. So now I wait for the paycheck to be cut and sent to me. And I say I will not work the Santa Claus parade ever again... | | Thursday, October 30th, 2008 | | 12:35 pm |
Halloween, one of my favourite holidays. Never seems to go well however. But at least this year I had backup plans. Rue Morgue show for halloween, and maybe NerdPinupGirls for the day after. Gotta confirm that one with someone. Woot. Might not be watching the Misfits play in NYC for all hallows eve, but not to shabby. Current Mood: cheerful | | Thursday, October 23rd, 2008 | | 11:06 am |
Had a drink with a few friends last night. Got to tell one of them that I think a surf band in Illinois covered one of her bands songs. She was very happy. I didn't have the heart to tell her it was an instrumental surf band. But it certainly sounded like one of her bands songs - sped up a bit. They did other more obvious covers and they were also sped up. Current Mood: chipper | | Monday, October 20th, 2008 | | 10:32 am |
Rock me Amadeus
Break through the undertow, your hands I cant seem to find. Pollution burns my tongue, cough words I can't speak so I stop my struggling, then I float to the surface, fill my lungs with air, then let it out. I give it all, this is the reason why I sing. So give it all, cause it's these reasons that belong to me. Rock bottoms where we live, and still we dig these trenches, to bury ourselves in them, backs breaking under tension. For far too long these voices, muffled by distances, it's time to come to our senses, up from the dirt. We give it all, this is the reason why I sing. So give it all, and it's these reasons that belong to me. Breathe, the air we give, the life we live, our pulses racing distances. So wet my tongue, break into song, through seas of competition. So please believe your eyes, a sacrifice, is not what we had in our minds. I'm coming home tonight, home tonight... We give it all, this is the reason why I sing. So give it all, and it's these reasons that belong to me. Today I offer up myself to this. I'm living for my dying wish. I give it all, now there's a reason, there's a reason, to give it all. Give it all - Rise Against | | Wednesday, October 15th, 2008 | | 11:46 am |
Me, myself, and who?
Ever get the feeling that circumstances are forcing you to become farther and farther detached from yourself? Becoming someone else. Yeah...me too. Current Mood:  numb | | Wednesday, September 24th, 2008 | | 12:47 pm |
|
[ << Previous 20 ]
|
![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small}
eric_the_puce's journal
bouncy
giggly
